News » Understanding the new UAE requirements for Good Conduct Certificate

Understanding the new UAE requirements for Good Conduct Certificate

Tuesday 27th February 2018

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From 4th February, 2018, there have been major changes to the UAE’s visa system in the shape of a new requirement for incoming expat workers to prove they do not have a criminal record, either in their country of origin or a previous country of residence.


Expatriates applying for a job in the UAE must obtain a certificate of good conduct in order to be issued a work permit in the UAE. Expatriates who apply for work visa in the UAE must first obtain a certificate of good conduct — issued by either their home country or the country where they lived for the last five years.


The Good Conduct Certificate and Educational Certificates must be Notarised Legalised and Attested prior to submitting the work or resident permit application. The Legalised certificate then should be attested by the UAE Embassy in the home country or country of domicile (Attestation). The final Attested certificate then should be stamped by the Ministry of Foreign Affairs (MOFA) in the UAE.


Understanding the attestation process

All documents which were issued outside of the UAE need to be verified within the country of origin, so for example, a degree or diploma certificate from a UK university must be sent to the UK for attestation.

The process is generally undertaken in 3 steps – Notarisation, Attestestation, Legalisation (then UAE MOFA stamp Legal Translation)

1.   The document is viewed by a notary in the country of origin who produces a ‘true copy’ stating that they have seen the original and that the documents stamped is a true copy of the original.

2.   This notarised true copy is then brought to the Ministry of Foreign Affairs in the country of origin who will ‘attest’ that the Notary stamp is genuine.

3.   This notarised and attested document is then taken to the UAE Embassy in the country of origin who will stamp (legalise) to say that the Ministry of Foreign Affairs stamp is genuine and it can be used in the UAE.

4.   The document can then be posted to us and we will then obtain the UAE Ministry of Foreign Affairs (MOFA) stamp which will verify that the UAE Embassy in the country of origin in genuine. Generally speaking UAE MOFA stamps for personal documents such as Degree certificates cost AED 150 per document. Corporate Documents such as Certificates of Incorporation cost AED 2000 per document to stamp at MOFA in UAE. PPG can assist to obtain these stamp for you.

5.   The document can then be legally translated into Arabic and stamped by the Ministry of Justice to say that the translator is legally appointed. PPG can assist to coordinate the legal translation.

6.   The document is then fully ready for use in the UAE.


Who does not need a Good Conduct Certificate?

The certificate also won’t be necessary for tourists or anyone who comes in to the UAE on a visit visa, student visas, dependents such as a spouse, children or parents.

People changing jobs in the UAE no longer have to get the Good Conduct Certificate but the employer can still request a certificate.


Please see below the process of obtaining Good Conduct Certificate for each of the countries mentioned below.

The Dubai Police website ( also advises of the requirements, contact details and cost of the documents. 

United Kingdom

British citizens can apply online through the website which is the fastest route, or by post. They will have to fill in an application form with the expected response time two working days for the premium service, and 10 working days for the standard service.


United States

Americans can visit their local police department or request from the Federal Bureau of Investigation (FBI) either an FBI Identification Record or proof that a record does not exist. A written request must be sent to the Criminal Justice Information Services division at the FBI, along with proof of identity, a set of fingerprints, which can be taken at local police departments, and a certified cheque or money order for the processing fee.


Citizens can apply online through the Ministry of Justice’s website They will have different options depending on their place of birth and whether they are in or out of the country, each of which will require them to fill out an application form. They will also be able to choose how many copies of the document they require, free of charge. The document will contain criminal offences and will be sent back by post.


Citizens can apply online through the website of the Ministry of External Affairs Consular, Passport and Visa Division They will have to register through the Passport Seva online portal and click the “apply for a police clearance certificate” link. After entering the required details and submitting the form, they will be asked to make an online payment in order to be able to book an appointment at a passport office. Citizens will have to take their original documents to the chosen passport office.Dependent on the state in which the citizens live, they can also visit police authorities to receive the document.


The Embassy of Pakistan in UAE issued steps on how Pakistanis can get the good character certificate. Obtain police clearance certificate from local/designated police station/office. Attest police clearance certificate from ministry of foreign affairs of Pakistan or from its camp offices in Karachi, Lahore, Peshawar or Quetta. If the individual is in Pakistan and wants to proceed to the UAE on employment or work visa: Attest the certificate from embassy/consulate of UAE in Pakistan through its designated service providers. Website: Sasha International


The country’s federal police can provide National Police Checks for residents of the Australian Capital Territory, Jervis Bay Territory and external Commonwealth territories. The document can be used for those seeking employment with the Commonwealth government, those requiring a check under Commonwealth legislation and for Australian immigration purposes, as well as for overseas employment, adoption and visa applications

Philippines and Indonesia

According to a circular issued by the Ministry of Human Resources and Emiratisation to "Tasheel" Service centres, the condition of obtaining the good conduct and behaviour certificate has been postponed for Filipino and Indonesian domestic workers until June of this year.


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